Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:using your NHS account (through the NHS website or in the NHS App)

• using your NHS account (through the NHS website or in the NHS App)
• using the GP online system: SystmOnline

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• fill out a prescriptions request form
• phone us on 01723 360 098 between 8am and 6pm. Please select option 2 and leave a clear message with your full name, date of birth and address. PLEASE NOTE THIS SERVICE WILL NO LONGER BE AVAILABLE FROM 1ST SEPTEMBER 2025.
• post to us: Fill in the prescription form using the slip issued with your last prescription and post it to the surgery with enclosed stamped and addressed envelope
• arrange with your pharmacy, but please ensure that only what you require each month is requested rather than building up a stock at home

We do not take prescription requests over the phone or email.

Requests for repeat prescriptions may be turned down if our records show you should already have adequate supplies, for example if you were given a prescription for the item recently. If you need to get extra supplies early, e.g. if you are going on a long holiday, please include this information when you make the request.

Electronic Repeat Dispensing (eRD)

eRD allows us to send a series of repeat prescriptions to your pharmacy in one go, so there’s no need for you to order them each time. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they’ll be ready at the pharmacy each time you need them.

How eRD can benefit you

If you get regular or repeat medicines, you might be suitable for eRD. Using eRD, you can: 

• save time by avoiding unnecessary trips or calls to your GP every time you need to order a repeat prescription
• order or cancel your repeat prescriptions online (if your GP practice offers this service)
• pick up your repeat prescriptions directly from your pharmacy without having to visit your GP
• spend less time waiting for your prescription in the pharmacy or GP practice, which means you can stay at home and avoid face-to-face contact when you need your repeat prescription during the coronavirus pandemic
• save paper – you won’t need a paper prescription to collect your medicine from the pharmacy

How do I sign up for eRD?

eRD is not suitable for everybody so If you would like to check if you are compatible for eRD, please contact us and we can look into this for you.

Collecting your prescription

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• fill out a nominate a pharmacy form
• at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

You can find out more about prescription charges, exemptions, and pre payment certificates (including the HRT pre payment certificate) here.

What to do with old medicines

You can take unwanted/unused medications to the pharmacy you got it from or bring it in to the surgery.

Do not put it in your household bin or flush it down the toilet for many reasons including:

• Environmental Harm: Many medications contain chemicals that sewage treatment plants are not designed to fully remove. When flushed, these drugs can enter rivers, lakes, and groundwater, potentially harming aquatic life and ecosystems.

• Water Contamination: Trace amounts of medications can remain in drinking water sources. While typically at low levels, this contamination could contribute to antibiotic resistance or affect human health over time.

• Illegal Disposal: Some medications, especially controlled substances, may be subject to regulations about how they must be disposed of. Flushing can be illegal or discouraged by law.

• Safety Concerns: Flushing drugs can make it easier for others, like children or pets, to come into contact with medications if the water supply or sewage system is compromised.

Pharmacy First

Sometimes it may be more appropriate for us to direct you to your local pharmacy for help. This service is called ‘Pharmacy First’.

What is Pharmacy First?

Pharmacy First is a service where you can visit your local pharmacy to get advice and treatment for common minor illnesses — like coughs, colds, sore throats, earaches, or skin problems — without needing to wait for an appointment.

Why use Pharmacy First?

• Quick help: Pharmacists can give you expert advice and recommend the right medicines fast.
• Convenient: No need to wait for a doctor’s appointment.
• Free or low cost: Some treatments or advice may be free or cheaper through this service.
• Safe: Pharmacists are trained healthcare professionals who can help you decide if you need further medical care.

When should you use Pharmacy First?

If you have a minor illness or health concern that doesn’t feel serious or life-threatening, try your pharmacy first. They can often help you feel better quickly or tell you if you need to see a doctor.

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.