From 1st September 2025, we will no longer accept prescription requests over the phone.
We know this is a change, but it’s one we’re making to improve safety and accuracy for all our
patients.
Taking medication requests over the phone can lead to errors — names of medications can
be misheard or miscommunicated, and that puts patient safety at risk.
By moving away from telephone requests, we can ensure your prescriptions are processed
more safely, securely and efficiently.
How to order your repeat prescriptions going forward:
– NHS App. The quickest, easiest and safest way to order. You can see your medications,
track requests and even nominate your preferred pharmacy. Find out more about the app here.
– SystmOnline. If you already have login details, you can continue using this service or ask
our reception team for access.
– In Writing. You can drop off your repeat slip or written request at reception.
If you need help setting up the NHS App or any of the online services, please speak to a member of our team — we’re here to support you through the change.
Thank you for your understanding and for helping us keep your care as safe and accurate as
possible