Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from the Reception Team.

All complaints should be sent to the NHS England Customer Contact Centre in the first instance.


Please write ‘For the attention of the Practice Manager’ in the subject line.



Telephone:   0300 311 22 33

Address:      NHS ENGLAND

                   PO BOX 16738


                   B97 9PT


BSS- Complaints leaflet England FPM.pdf 

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