Aggressive / Violent behaviour to staff.
DONT TAKE IT OUT ON OUR STAFF
Our staff do not have to suffer being shouted at, sworn at, verbally or physically abused just to do their job. The surgery will not tolerate this behaviour.
Please be courteous to our staff - they are trying to help you.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.