This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


Visit our Practice Vacancy tab for details of our latest vacancies

We now have a facebook page, you can follow us on facebook just search for Brook Square Surgery



Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from the Reception Team.

All complaints should be sent to the NHS England Customer Contact Centre in the first instance.


Please write ‘For the attention of the Practice Manager’ in the subject line.



Telephone:   0300 311 22 33

Address:      NHS ENGLAND

                   PO BOX 16738


                   B97 9PT


BSS- Complaints leaflet England FPM.pdf 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website